Delete your BriizPay account
How to request deletion of your BriizPay account and associated data, what is deleted, and what we must keep.
Last updated: July 2026
This page explains how to request deletion of your BriizPay account and the data associated with it. BriizPay is operated by JetiPay UK Ltd, trading as BriizPay.
You do not need to be signed in to read this page, and you can request deletion by email if you can no longer access your account.
How to request deletion
Option 1: in the app or web dashboard (fastest)
- Sign in to the BriizPay app, or to your dashboard at app.briizpay.com.
- Go to Settings.
- Open the Privacy tab.
- Select Delete account.
- Read the summary of what is deleted and what is kept, then confirm the request.
Option 2: by email (if you cannot sign in)
Send an email to support@briizpay.com from the email address registered to your account, with the subject "Delete my account". Include your name and registered email address so we can identify you. We may need to verify your identity before acting, so that nobody can delete someone else's account.
What happens next
- We review the request and verify your identity.
- If you have a pending balance or an unsettled payment, we will contact you to resolve it first.
- Deletion is completed within 30 days of a verified request.
- We email you to confirm once it is done.
- You can cancel the request at any time before it completes, from the same Privacy tab.
Deletion is permanent and cannot be reversed. You will not be able to sign in afterwards.
What is deleted
The following is permanently deleted:
- Your name, email address and phone number
- Your login credentials
- Company representative details (personal information)
- Identity verification (KYC/KYB) result data and verification links
- Identity documents you uploaded
What is kept, and for how long
As a regulated payments business we are legally required to keep certain records even after your account is deleted. These records are stripped of the personal identifiers listed above and are kept only to meet legal obligations, not for marketing.
| Data kept | Why | Retention period |
|---|---|---|
| Transaction records (amounts, dates, references) | UK financial and tax regulations | 7 years |
| Identity verification (KYC) metadata (status, cost, timestamps) | UK anti-money-laundering regulations | 5 years |
| Business registration details, anonymised | Audit and regulatory obligations | 7 years |
| System audit logs | Security and compliance | 7 years |
After these periods expire, the remaining records are deleted or fully anonymised.
Your other rights
You can request a copy of your data at any time from the same Settings > Privacy tab, before requesting deletion. See our Privacy Policy for how we handle personal information and your rights under UK GDPR.
Questions
Email support@briizpay.com and we will help.