FREQUENTLY ASKED QUESTIONS
Questions, answered.
How Briizpay works, what it costs, and what happens to your money. If yours is not here, ask us directly.
- Is BriizPay safe?
- Yes. We use regulated UK Open Banking standards. Customers approve payments through their own bank. We never store card or bank details. All payments are processed directly between banks through secure, encrypted connections.
- Is there really no percentage fee? Why?
- Correct. There's no percentage fee taken from your sales. Payments bypass card networks, going directly bank-to-bank via UK Open Banking, so there's no card processor taking a cut of each transaction. Instead you pay a simple flat monthly subscription, and there is no terminal to rent.
- Do I need POS hardware?
- No. Your phone is your terminal. BriizPay works entirely through UK Open Banking, so you don't need any payment terminals, card readers, or special hardware. You can generate payment links or QR codes using our app or website.
- How does BriizPay work?
- BriizPay uses UK Open Banking to enable secure bank-to-bank transfers. Your customers pay directly from their bank account to yours through their banking app - no cards, no contactless payments, just fast bank transfers over Faster Payments. You can generate payment links or QR codes that customers scan to complete payments through their own banking app.
- What are the transaction fees?
- BriizPay charges a flat monthly subscription, not a percentage of each sale. Every account starts on Free, which has no monthly fee and costs £0.60 per Open Banking payment, with your first 3 payments free. Paid plans include an allowance instead: 100 payments a month on Starter and 250 on Growth, then £0.49 and £0.39 per payment beyond it. There are no card processing fees and no hidden charges.
- Is there a limit on transactions?
- There is no hard limit. Free is pay as you go at £0.60 per payment with no monthly allowance to run out of. Starter includes 100 Open Banking payments a month and Growth includes 250; beyond that a per-payment rate applies (£0.49 on Starter, £0.39 on Growth). Enterprise plans can be tailored for high-volume merchants.
- How quickly do I receive payments?
- BriizPay uses UK Open Banking for direct bank-to-bank transfers over the Faster Payments network. Funds move directly from your customer's bank account to yours, typically within seconds, though in some cases it can take up to two hours depending on the banks involved. There's no multi-day card-settlement wait.
- What payment methods can I accept?
- On every plan, customers pay via UK Open Banking: a secure, bank-regulated bank-to-bank transfer they approve in their own banking app. All major UK banks and building societies are supported. Card acceptance is on the roadmap and is not live yet.
- Is BriizPay available outside the UK?
- Currently, BriizPay services are only available to businesses operating within the United Kingdom. We're working on expanding to other regions in the future.
- Can I accept tips?
- Yes. Customer tipping is available on every plan, Free included. Your customers can add a tip at the point of payment, which suits hospitality, beauty and service businesses.
- How many devices can I use?
- It depends on your plan: Free includes 1, Starter allows up to 2, Growth up to 5, and Enterprise is unlimited. Useful for businesses with several staff or locations.
- What happens if I want to cancel?
- You can cancel your subscription at any time through your account settings or by contacting our support team. There are no long-term contracts or cancellation fees.
- Is my payment data secure?
- Yes. BriizPay initiates payments through UK Open Banking using an FCA-authorised payment initiation provider. The regulated payment service is provided by that authorised partner, and payments are processed directly between banks over secure, encrypted connections. We never see or store your customers' banking credentials; they authorise each payment in their own bank's app. This is one of the safest ways to accept payments.
- Can I get a discount?
- Yes. Sign up with a referral or promotional code and the discount that code carries is applied to your subscription. You can also save two months a year by choosing yearly billing, and earn up to £25 for each business you refer.
Still deciding?
Start free and see it work on your own takings. The first 3 payments are on us.